(4.3 / 5)5+ Ratings

Bike24 Reviews

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Overall Rating

4.3

5 Reviews

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About Bike24

Bike24.com is an online shop for the fast-growing community of cycling enthusiasts, promoting green mobility. Founded in 2002, it has evolved from a specialized online retailer in the cycling sector to one of the leading e-commerce platforms in continental Europe with a focus on the premium segment.

The platform offers a huge selection of complete bikes, with a portfolio of over 800 brands, in order to satisfy every bicycle wish and fulfill dreams: from high-end road bikes to mountain bikes of all kinds, from gravel bikes, fitness bikes, e-bikes or city bikes.

In addition to bikes, Bike24.com also offers a variety of accessories and clothing. The product range includes everything from entry-level models to high-end bikes.

It's also worth mentioning that Bike24.com often has sales, where customers can get up to 50% off on selected items.

These features make Bike24.com a convenient and reliable platform for buying bikes and related products. It caters to both beginners and professional cyclists, offering a wide range of products to suit different needs and budgets.

Hope this information helps! Feel free to ask if you have any other questions.

Bike24 Pros & Cons

Pros of bike24.com:

Product Variety: Offers a wide range of sports equipment, including bikes, accessories, and clothing for various cycling needs.
Competitive Pricing: Provides products at competitive prices, often with discounts and promotions.
User-Friendly Interface: The website is intuitive and easy to navigate, with clear menus and filters to help users find products efficiently.
Good Customer Service: Highly regarded for its responsiveness and effectiveness, with knowledgeable and helpful customer support.
Free Shipping and Returns: Offers free shipping for bikes and e-bikes, and free returns within 14 days.

Cons of bike24.com:

Order Fulfillment Issues: Some customers have experienced delays in order fulfillment, which can add to overall dissatisfaction.
Customer Support Problems: There have been reports of customer support not replying to emails or contact forms, leading to poor customer service.
Quality Concerns: Some users have reported issues with product quality, such as inadequate braking systems and persistent noises and vibrations.
Exchange, Refund, and Cancellation Policy Issues: Consumers are not pleased with the exchange, refund, and cancellation policy.

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Bike24 Customer Reviews (5)

0/5

Frederick Haynes

Verified Buyer

Jul 29, 2024

Madeleine Despins

Verified Buyer

Jul 28, 2024

Mohammad Fry

Verified Buyer

Jul 27, 2024

Clayton Avant

Verified Buyer

Jul 26, 2024

Amber Watts

Verified Buyer

Jul 23, 2024

Bike24 Customer’s Q&A

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Bike24 Features and Benefits

Bike24.com is an online shop that offers a wide range of products for cycling enthusiasts. Here are some key features and benefits:

Wide product selection: Bike24.com offers a variety of bikes, accessories, and clothing. The product range includes everything from entry-level models to high-end bikes.
Easy online buying process: Buying a bike online is simple and straightforward. The website provides tools for sizing and ensures that the bike meets high standards before it is shipped.
Offline Advice Service Points: Bike24.com has service points in Dresden and Berlin where customers can get advice, bike sizing, and workshop services.
Numerous payment methods: Customers can choose from a variety of payment methods, including MasterCard, Visa Card, American Express, PayPal, Amazon Pay, SOFORT Banking by Klarna, or payment in advance.
Free shipping and return: Bike24.com offers free shipping for bikes and e-bikes. Customers can also return their purchases for free within 14 days.
Sales and discounts: Bike24.com often has sales where customers can get up to 50% off on selected items.

Bike24 Pricing

Bike24.com is an online shop that offers a wide range of bikes, accessories, and clothing. The pricing varies depending on the product. For instance, the BMC TEAMMACHINE SLR FIVE - Carbon Roadbike - 2023 is priced at 2.352,10 €, while the Specialized CRUX EXPERT - Carbon Gravel Bike - 2023 is priced at 3.360,50 €. The BMC URS 01 THREE - Carbon Gravel Bike - 2023 is available for 3.024,37 €.

In addition to bikes, Bike24.com also offers a variety of accessories. The Shimano SLX BL-M7100 + BR-M7120 Enduro / Trail Hydraulic Disc Brake is priced at 126,04 €, while the DT Swiss EXC 1501 SPLINE ONE Wheelset is available for 697,47 €.

Please note that these prices are subject to change and may vary depending on the availability of the products. It's also worth mentioning that Bike24.com often has sales, where you can get up to 50% off on selected items.

Remember, the final price of the products may also include additional costs such as shipping fees, taxes, or customs duties, depending on your location. It's recommended to check the final price during checkout before making a purchase.

Hope this information helps! Feel free to ask if you have any other questions.

Payment Method

The payment methods available on bike24.com are as follows:

MasterCard: Customers can pay using Mastercard credit cards. The transaction is authorized by the bank and the order is shipped as soon as possible. The actual payment is triggered the day the order is dispatched.
Visa Card: Customers can pay using VISA credit cards. The transaction is authorized by the bank and the order is shipped as soon as possible. The actual payment is triggered the day the order is dispatched.
American Express: Customers can pay using American Express credit cards. The transaction is authorized by the bank and the order is shipped as soon as possible. The actual payment is triggered the day the order is dispatched.
PayPal: Customers can pay easily and safely via PayPal. Just an email and password will get through to checkout before reaching for the wallet. If a customer doesn't own an account yet, they can sign up.
Amazon Pay: Amazon Pay makes shopping easier by allowing customers to use their existing Amazon account information to pay for and have items delivered.
Cash in Advance: If customers pay in advance, they have to transfer the amount directly to the bank account of BIKE24. Please keep in mind that bank fees to be borne by the customer might be charged with advance payments (especially from abroad). BIKE24 has to receive the total invoice amount. The bank account number for the transfer will be sent by e-mail. Please note that it is really necessary to add the order number to the reason for transfer.

This information is based on the details available on the website and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official website or contact their customer service directly.

Bike24 FAQs

Bike24 Alternatives

Here are the top 10 alternatives to bike24.com:

bike-discount.de
chainreactioncycles.com
starbike.com
r2-bike.com
rosebikes.com
Canyon Bicycles
VeloLoft
Prophete
The Cyclist House
Ultimate Sports Engineering

These platforms offer a variety of products and services similar to bike24.com, including bicycles, bike parts, accessories, and apparel. It's always a good idea to compare several options before making a purchase.

Bike24 Return Policy?

The return policy of bike24.com is as follows:

Customers have the option to return items.
The return process involves packing the item carefully, removing old labels and barcodes from the shipping box.
A return form needs to be filled out and put into the shipping box. If the return form cannot be printed, an informal letter can be enclosed instead.
If the product was delivered by a forwarding agency, the customer service needs to be contacted to arrange a pick up.
A return label needs to be downloaded, printed, and attached to the outside of the package. For returns within Germany, the label can be downloaded on a smartphone and taken to the local post office.
The package needs to be taken to the postal service.
The successful processing of the return is confirmed via e-mail.
A refund will be directed to the payment method used for the purchase.
In case of warranty claims, the customer service needs to be contacted. A thorough description of the problem, documented with a photo or video, is required.
If the customer's country is not included in the table on the website, the customer service needs to be contacted for a return without label.

Please note that this information is based on the details available on the website and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official website or contact their customer service directly.

How To Open A Bike24 Account?

To open an account on bike24.com, follow these steps:

Visit the bike24.com website.
Look for the Sign In option.
Click on Register for new customers.
Enter the required customer data.
Set up shipping addresses and a default payment method.
Create a personal wish list if desired.

Once the account is set up, it allows for quick ordering using previously entered customer data, accessing orders from the last 2 years, managing personal customer data, shipping addresses, and default payment method. It also allows the creation of a personal wish list. For any assistance, the customer service can be contacted.